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The Paw Booker is a trading name operated in England and Wales. We are the data controller for the personal data we collect about you, the grooming business owner, when you use our website and services.
For your clients' data, you are the data controller and we act as a data processor on your behalf. This is explained further in section 3.
We are registered with the Information Commissioner's Office (ICO). Our ICO registration number is [ICO REGISTRATION NUMBER - insert when registered].
When you use our website or sign up to our services, we may collect the following information about you:
| Data | Why we collect it |
|---|---|
| Name and business name | To set up your account and personalise your platform |
| Email address | To communicate with you about your account, send invoices and provide support |
| Phone number | For onboarding calls, check-ins and urgent support |
| Business address and location | To configure your platform correctly for your area |
| Payment information | To process your subscription payments. We do not store full card details ourselves. Payments are handled by our payment provider. |
| Messages and support conversations | To resolve issues and improve our service |
| Usage data and platform analytics | To understand how the platform is being used and improve it over time |
We do not collect any special category data (such as health information) about you or your clients as part of our normal service.
When you use The Paw Booker to manage your grooming business, your clients' personal data (names, phone numbers, email addresses, appointment history, dog details and so on) is stored and processed within our platform.
In this arrangement:
This means you are responsible for ensuring you have a lawful basis to collect and use your clients' data, and for being transparent with your clients about how their data is used. We can provide template privacy notices for your own website if that would help.
We will never use your clients' data for our own marketing, sell it to third parties, or use it for any purpose other than providing your The Paw Booker services.
A Data Processing Agreement (DPA) is available on request, which formally sets out our obligations to you as a data processor under UK GDPR.
We process your personal data on the following lawful bases under UK GDPR:
We do not rely on consent as our lawful basis for processing your business data, though we will always ask for consent where required, such as for optional marketing communications.
To provide our services, we work with a small number of trusted third party technology providers. These include:
We only share the minimum amount of data necessary with each provider. We do not sell data to advertisers or any third party.
Some of our providers may process data outside the UK or EEA. Where this happens, we ensure appropriate safeguards are in place in line with UK GDPR requirements.
We keep your account data for as long as your subscription is active, plus a reasonable period afterwards to resolve any disputes or comply with legal obligations. In most cases this is no longer than two years after your subscription ends.
If you request deletion of your data, we will action this within 30 days, subject to any legal obligations that require us to retain certain records (such as financial records, which we are required to keep for six years under UK tax law).
Your clients' data within the platform will be deleted within 14 days of your subscription ending, unless you have requested an export in advance.
Under UK GDPR, you have the following rights in relation to your personal data:
To exercise any of these rights, contact us at hello@thepawbooker.co.uk. We will respond within one month.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you are unhappy with how we have handled your data. We would always prefer you to come to us first so we can try to resolve it directly.
Our website uses a small number of cookies to make it work properly and to understand how visitors use it. We do not use advertising cookies or track you across other websites.
The cookies we use include:
You can control cookies through your browser settings. Disabling cookies may affect how parts of the website function.
We take the security of your data seriously. Our platform uses industry-standard encryption for data in transit and at rest. Access to customer data within our team is restricted to those who need it to provide your services.
No system is completely risk-free. In the unlikely event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the ICO as required by law.
Please ensure you keep your login credentials secure and let us know immediately if you suspect unauthorised access to your account.
We may update this privacy policy from time to time. If we make any significant changes, we will notify you by email. The date at the top of this page always reflects when it was last updated.
If you have any questions about this privacy policy or how we handle your data, please get in touch. We are happy to talk it through.
Email: hello@thepawbooker.co.uk
Or use the form on our contact page.
If you would like to make a formal data subject access request or exercise any of your rights under UK GDPR, please email us with "Data Request" in the subject line.